Free Shipping to Sydney Metro Area!

FAQs or Frequently Asked Questions

Currently, we only deliver to the Metro areas of the East Coast of Australia. This covers Sydney, Melbourne and Brisbane.

We hope to expand this to the rest of Australia soon but unfortunately have no shipping options for NT, WA, SA, ACT or Tasmania. 

See our Shipping and Returns page for more information.

We currently offer free delivery to all Sydney metro areas.

 

You can see the full list of postcodes covered by this on our Shipping and Returns page.

 

Shipping is $15 for Metro Melbourne and Brisbane.

 

We are looking to expand this to all areas on Australia’s east coast. And then eventually expand this further in the future. You can read our full shipping terms on our Shipping and Returns page.

 

If you live outside this range get in touch so we can organise your delivery with shipping costs.

Currently we’re only offering one off purchases but don’t poop your pants we will be offering ongoing orders.

We don’t want you losing your cool and running out of toilet paper leading to a 2020 supermarket-style meltdown. 

We’re working on monthly, 3 monthly, 6 monthly or yearly subscriptions to make sure you never run out but currently only offer individual purchase.

If you need to make any changes to your order, just send us an email, or send us a carrier pigeon (ok maybe don’t send the pigeon).

 

Contact us ASAP to make sure the changes are made before your order is shipped.

We’ll be pooped if you don’t like your order unfortunately we don’t offer refunds for change of mind.

 

If you believe your product is faulty or would like to discuss further get in touch.

 

Read our full policy and how to apply for a refund here.

Oh no, we’re bummed that you didn’t receive our order, please contact us ASAP to look into where it is and make sure it gets to you.

Well, the real question is, why not? Bamboo is a superstar when it comes to helping the environment, and it really is no different than other paper. Bamboo uses less water which means there is more left for the rest of the plants. Bamboo is also magical when it comes to plant life, you chop it off and give it six months and wham it’s grown back!

No, we believe that you shouldn’t wipe white. To make bamboo the lovely luxe white colour, you’re used to seeing we’d have to add lots of chemicals like bleach or put it through a whole level of other processes. Neither of these options is great for the environment, which is why it’s a beige colour. Just think of it as a little closer to nature than usual.

 

Read more on my we don’t make our bamboo white.

If you’re still not keen on bamboo, we also offer an option for 100% recycled. It looks and feels like regular toilet paper but is created from the paper products you throw into your recycling. It could even be made from the very paper wrapping the toilet paper comes in or the box. How’s that for a circular economy.
So you have an alternate plumbing system and want to make sure you’re not blocking it every time you flush. Good news! Our toilet paper is safe for use in septic, composting toilet systems, it disintegrates like other toilet paper. If you’re not sure, chat to your manufacturer or us to double-check.

We source all our products from sustainable sources. Our bamboo is from a sustainably sustained farm and our recycled paper is engaging in the circular economy. 

At present our products are produced overseas however we have a mission to bring this production onshore to Australia, it just takes a lot of money, read more about this mission here.

As much as toilet paper just goes down, well the toilet we still want to make sure that it’s 100% clean and hygienic when you receive it. The usual option is to put multiple rolls in a big plastic bag, but we don’t like plastic like that, so we opt for wrapping our rolls in paper. We like to think the paper that wraps the individual rolls looks pretty good too.

 

Not only does this prevent unwanted plastic from going to landfill, but it’s 100% recyclable which means it could become your next roll of toilet paper.

Giving back is why we do what we do, whether it’s helping prevent the unnecessary destruction of forests or supporting Australian families doing it tough through charities.

 

We are donating 50% of our profits to Australian based charities and those in need. Read more about our Giving Back here.

We’re always excited to help support more amazing Australian charities. If you’d like your organisation to be considered by our independent board, please contact us here.

We’re currently keeping Squares to Spare all to ourselves because we’re just selfish that way, joking we love to share our squares. But we don’t currently have a program for resellers or distributors but hope to in the future.

We know that not all bums are the same and so not everyone needs 48 rolls of loo paper. Currently, this is all we offer, but we are working on some smaller sizes soon.

 

Sign up to our email to find out when they become available.

Everyone likes their privacy when they use the toilet and the internet as well. We take your privacy seriously and don’t give out your information to third parties or store it for personal use.

 

Please read our Privacy Policy to get a full rundown of how your data is handled on our website.

Contact us if you have any more questions

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